crkix Privacy Policy

Data Collection

crkix collects various types of information to run its services smoothly. Below is a detailed description of the information collected:

2.1 Identity Information

During account registration, we collect the following information:

• Full name
• Email address
• Date of birth (for age verification — minimum 21 years)
• National ID card or passport number (when identity verification is required)
• Mobile number

2.2 Financial Information

We collect payment-related information to process deposits and withdrawals. Our supported payment methods are bKash, Nagad, Rocket, Upay, and bank transfer. The financial information collected includes:

• Mobile banking account number (bKash / Nagad / Rocket / Upay)
• Bank account number and branch details (for bank transfer)
• Transaction history and amounts

Card numbers or full bank credentials are never stored on our servers.

2.3 Technical Information

The following information may be collected automatically while you use our platform:

• IP address
• Browser type and version
• Operating system
• Device type (mobile / desktop)
• Pages visited and session duration
• Referral URL

2.4 Cookies & Tracking

crkix uses cookies and similar technologies to improve site performance and personalize your experience. You can manage cookies from your browser settings, though disabling some cookies may limit certain site functionality.

Use of Information

crkix uses the collected information for the purposes listed below:

crkix never sells or rents your personal information to third parties. Details on information sharing are described in the section below.

Third Parties

We may share your information with third parties in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third-party service providers to handle necessary operations such as payment processing, technology infrastructure, and fraud prevention. These partners are bound by strict data protection agreements.

4.2 Legal Obligations

We may be required to disclose information to comply with court orders, lawful requests from law enforcement agencies, or requirements under applicable law.

4.3 Platform Protection

Information may be disclosed when necessary to protect the rights, assets, or users of crkix. This includes preventing fraud, hacking, or other harmful activities.

Security

crkix follows industry-standard technologies and processes to keep your information safe. Our security framework is described below:

5.1 Encryption

All data transmissions are secured through SSL/TLS encryption technology. This keeps both your personal information and financial transactions fully protected.

5.2 Data Storage

Your information is stored on secure servers. Server access is strictly controlled and only authorized personnel can access the data.

5.3 Access Control

Role-based access control is applied to our internal systems. Each staff member has access only to the information required for their role.

5.4 Regular Audits

Our security measures are regularly reviewed and updated. We are committed to quickly identifying and resolving any potential security vulnerabilities.

Although we take all reasonable security measures, data transmission over the internet may not be completely secure. We strive to ensure the highest level of protection, but we cannot guarantee absolute security.

Data Retention

crkix retains your information for as long as necessary to provide the service or to meet legal obligations.

• Active Account: All information is retained while the account remains active.
• Closed Account: Even after an account is closed, certain information may be kept for a defined period to meet legal and regulatory requirements.
• Financial Transaction Records: Transaction information is retained in accordance with legal requirements.
• Log Data: Technical logs are generally deleted after a set period.

Once the retention period ends, information is securely deleted or anonymized so that you can no longer be identified.

Your Rights

Every member registered with crkix has the following rights regarding their personal information:

7.1 Right to Access

You may request at any time to find out what information we hold about you. We will provide you with a copy of that information within a reasonable timeframe.

7.2 Right to Rectification

If any of your information is inaccurate or incomplete, you may request a correction. Some information can be changed directly from your account settings.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, where legal obligations exist, it may not be possible to delete all information.

7.4 Right to Data Portability

You may request a copy of your information in a structured, commonly used, and machine-readable format.

7.5 Right to Object to Processing

You may object to the processing of your information for specific purposes. However, this may create limitations in using certain services.

Age Protection

crkix services are for persons aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

We verify age during the registration process. If it comes to our attention that a person has created an account without meeting the age requirement, the relevant account will be immediately closed and the collected information will be securely deleted.

If you believe that a minor has created an account on our platform, please notify us immediately at [email protected].

Cookies

Cookies are small text files stored on your device that help improve your browsing experience. crkix uses the following types of cookies:

9.1 Essential Cookies

These cookies are required for the core functionality of the platform and the site will not work properly without them. They include cookies for session management and maintaining login state.

9.2 Functional Cookies

These cookies are used to remember your preferences and settings, such as language preferences or display settings.

9.3 Analytics Cookies

These cookies help us understand how users are using our site. We use this information to improve site performance and user experience.

You may delete or block cookies from your browser settings at any time. However, please note that disabling essential cookies may affect the functionality of the platform.

Updates

crkix reserves the right to change this Privacy Policy from time to time. The Policy may be updated due to changes in the scope of services, adoption of new technologies, or changes in legal requirements.

For important changes, we will:

• Send a notice to the registered email address
• Display a clear notification on the platform
• Mention the date on which the updated policy takes effect

If you continue using the platform after the changes, you will be considered to have agreed to the revised policy. We therefore request that you review this page regularly.

Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team:

We will try to respond to your request as quickly as possible. Your privacy is very important to crkix, and we are always committed to protecting your information.

For information on responsible gaming, please visit our Responsible Gaming page. For the general terms of our services, please review the Terms & Conditions page.